These terms (together with our general website terms of use) apply to any purchases you make on our website. Please read them carefully before you place any orders on our website, as they set out important information about your and our rights and obligations.
You must agree to these terms before you place your order.
You must be at least 18 years old and a resident of the UK to place an
order on our website.
terms and conditions
1 About us
We are Pobworks Ltd a company registered in England and Wales under company number: 13641674. Our registered office is at: Tre Ru House, The Leats, Truro, Cornwall TR1 3AG: Our VAT registration number is 439876729.
2 How to contact us
You can contact us by sending an email to info@pobroll.co.uk or calling us on 07752060571 or writing to us at Tre Ru House, The Leats, Truro, Cornwall TR1 3AG.
3 These terms
3.1 For the purposes of these terms, you are a ‘consumer’ if you are buying products from our site as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a ‘business customer’ if you are buying products from our site for purposes relating to use in your care home business or other business. Some terms only apply to your order if you are a consumer and other terms only apply to your order if you are a business customer, so please make sure you read these terms carefully.
3.2 Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Pobworks Ltd and where appropriate to our procurement agent or courier, and any reference to ‘you’ or ‘your’ is to the person placing an order on our website.
3.3 You must be at least 18 years old and a resident of the UK to place an order on our site. If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.
3.4 We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
3.5 Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
3.6 Your use of our website is governed by our general website terms of use set out below
4 Orders
4.1 Please check your order carefully and correct any errors before you submit it to us.
4.2 After you place your order, we will send you an acknowledgment email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy products from us on these terms.
4.3 Acceptance of your order by us takes place when we dispatch your order to you, at which point a legally binding contract is formed between you and us on these terms. We will send you a shipping confirmation email to let you know once your order has been dispatched.
4.4 If we do not accept your order, for example because the products are unavailable, you are under 18 or live outside of the UK, or there has been a mistake regarding the pricing or description of the products, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.
5 Availability
All orders are subject to availability. We cannot guarantee that any product will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken.
6 Making changes to your order
If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
7 Product descriptions
7.1 Descriptions of our products are set out on our website.
7.2 Please read the product description carefully. Pictures and images of the products or their packaging on our website are for illustration purposes only. Your products and their packaging may vary slightly from those pictures or images.
7.3 We cannot guarantee that the colours displayed on your device will match exactly the appearance of your products. The colours of the products displayed on our website may vary depending on what device you are using and your settings.
7.4 All weights, sizes and measurements set out on our website are as accurate as possible but there may be a small tolerance of up to 5%.
8 Use restrictions
8.1 If you are purchasing as a consumer you must use our products only for domestic and personal use. You must not use our products for commercial, business or resale purposes.
8.2 If you are a business customer you must our products only for internal business purposes. You must not use our products for resale purposes.
9 Prices
9.1 Prices for our products are set out on our website. All prices are in pounds sterling (£)(GBP) and are quoted with, and without VAT, at the applicable rate, but exclude delivery charges. For information on delivery options and costs, go to the delivery and returns page.
9.2 You may be eligible for VAT relief if you are chronically sick or disabled and if you are eligible for relief from VAT then you must complete the VAT exemption form which is available here. You are expressly consenting to our processing of this special category personal data for the purpose of fulfilling your order.
9.3 Prices for our products and delivery charges may change at any time. Except as set out in clause 9.4 below, such changes will not affect existing orders.
9.4 If there has been an error on the website regarding the pricing of any of our products and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
10 Payment
10.1 We accept all high street bank credit and debit cards. You can also pay by PayPal. All credit card and debit card payments need to be authorised by the relevant card issuer.
Klarna: Klarna will provide you with specific payments terms. For further information or questions regarding your payment please visit Klarna's website or contact Klarna's customer services.
PayPal: PayPal will provide you with specific payments terms. For further information or questions regarding your payment please visit PayPal's website or contact PayPal's's customer services.
10.2 We will take payment from your card when your order is ready for dispatch. If the payment is unsuccessful, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you by email.
11 Delivery dates and costs
11.1 For information on delivery options and costs, click here. You will be given available delivery options to choose from when you place your order. We do not deliver to any address outside of the UK.
11.2 Your order will be delivered on the selected delivery date or within the delivery period specified, depending on the delivery option you chose when you placed your order. We will deliver your order within 3- 5 days of the shipping confirmation email unless otherwise agreed between you and us.
11.3 Any delivery dates stated during the order process, or in your order acknowledgment or shipping confirmation emails, are estimates, unless we have agreed a specific delivery date with you.
11.4 We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).
12 Delivery
12.1 We will deliver your order to the address specified by you when you placed your order via DPD or Royal Mail or another delivery service (courier).
12.2 If no one is available to take delivery, the courier will post an attempted delivery notification through your letterbox with information on how to re-arrange delivery or follow the delivery instructions you provide (e.g. leaving it in a specified safe location or delivering it to a neighbour or nearby business) and post a delivery note through your letterbox to let you know where the courier has left your package. If the courier is unable to follow your delivery instructions and/or a further delivery attempt is unsuccessful, we will notify you by email, cancel your order and refund you the price of the products (but not the delivery charge).
12.3 Please examine the products as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
12.3 Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the products passes to you and the goods are classed as having been ‘delivered’. This means that you are responsible for the products and we are not liable to you if the products are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the products are faulty or misdescribed. Ownership of the products passes to you once you have paid for them in full.
13 Consumer cancellation rights
This clause 13 only applies to you if you are a consumer.
13.1 You have 14 days from the delivery date to change your mind and cancel your order. This does not apply if the inner bag which is a hygiene seal has been opened. To cancel your order, please email us at to sales@pobroll.co.uk or call us on 07752060571. You can also use the cancellation form. To help us process your cancellation more quickly, please have your order number ready or include it in the email or cancellation form you send to us.
13.2 If you have already received your order, you must return the products to us within 14 days of telling us that you want to cancel your order. The deadline is met if you send the products back to us before the 14-day period has expired. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the products back from you or until you have provided us with evidence that you have sent the products back (whichever is earlier).
13.3 Products must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. You are responsible for the products while they are in your possession.
13.4 Unless your products are faulty or misdescribed, you are responsible for the cost of returning the products to us. Products may be returned by post to: BBwear - Rosedene Farm, BBwear, Unit NP1, Threemilestone, Truro TR4 9AN).
13.5 We will provide you with a full refund as soon as possible. If you cancelled your order before any products were dispatched, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If the product has already been dispatched you will need to return it to us at your own expense. We will issue the refund no later than 14 days after the day we receive the products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the products back.
13.6 We will issue your refund to the same payment method you used when you placed your order.
13.7 This clause 13 only applies if you are buying as a consumer not to purchasers that are for care homes or otherwise purchasing in the course of business.
14 Faulty products - consumers
This clause 14 only applies to you if you are a consumer
14.1 The products that we provide to you must be as described, fit for purpose and of satisfactory quality. are under a legal duty to supply products that are in conformity with contract with.
14.2 During the expected lifespan of product (at least 3 years), you are entitled to the following:
Up to 30 days: If your product is faulty, you can get an immediate refund.
14.3 Any further or longer term rights of repair or replacement are incompatible with the nature of the products and their use.
14.4 This is a summary of some of key rights. They are in addition to cancellation rights set out in clause 13 above. For more detailed information on rights visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
14.5 If products are faulty or misdescribed, please contact as soon as reasonably possible.
15 Faulty products—business customers
This clause 15 only applies to you if you are a business customer.
15.1 We warrant that the products will, for a period of 30 days from the date of delivery (as described in clause 12.4) (Warranty Period):
15.1.1 conform in all material respects to their product descriptions on the site;
15.1.2 be free from material defects in design, material and workmanship; and
15.1.3 be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
15.2 As your sole and exclusive remedy, we will (at our option) repair or replace any products that do not comply with clause 15.1, provided that:
15.2.1 you notify us by email to sales@pobroll.co.uk within the Warranty Period;
15.2.2 you provide us with sufficient information as to the nature and extent of the defects;
15.2.3 you give us a reasonable opportunity to examine the defective products; and
15.2.4 you return the defective products to us at your expense.
15.3 Except as set out in this clause 15, we give no warranties and make no representations in relation to the products, and all warranties and conditions (including the conditions implied by sections 13–15 of the Sale of Goods Act 1979), whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.
16 Events beyond our control
We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
17 Our liability to consumers
This clause 17 only applies to you if you are a consumer.
17.1 If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
17.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, any injury or loss or damage caused by your (or another person’s) incorrect use of the products, or any business loss or damage
17.3 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
18 Our liability to business customers
This clause 18 only applies to you if you are a business customer.
18.1 Subject to the below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the products.
18.2 We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:
18.2.1 any incorrect use of the products;
18.2.2 consequential, indirect or special losses; or
18.2.3 any of the following (whether direct or indirect):
(a) loss of profit;
(b) loss of opportunity;
(c) loss of savings, discount or rebate (whether actual or anticipated); or
(d) harm to reputation or loss of goodwill.
18.3 Nothing in these terms will limit or exclude our liability for:
18.3.1 death or personal injury caused by negligence;
18.3.2 fraud or fraudulent misrepresentation; or
18.3.3 any other losses which cannot be excluded or limited by law.
19 Your information
Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what information we collect and hold about you, and how we collect, store, use and share such information.
20 No third party rights
No one other than us or you has any right to enforce any of these terms.
21 Complaints
If you are unhappy with us or the products you ordered, please contact us using the details set out above.
22 Governing law and jurisdiction
21.1 If you are a consumer, the laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
21.2 If you are a business customer, these terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales. You and us both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).
23 General terms
23.1 You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
23.1 If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
23.2 If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
23.3 If you are a business customer, any variation to these terms will not be binding unless expressly agreed in writing between you and us.
23.4 If you are a business customer, you and we both agree that these terms constitute the entire agreement between you and us in relation to your order. You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these terms.